Frequently asked questions
What is the return policy?
All sales are final. We do not accept returns or exchanges once items have shipped.
However, if you need to cancel your order, you may request a cancellation within 1 hour of purchase. After this window, the order will be processed and can no longer be changed or canceled.
Please double check your order before completing your purchase. Thank you for understanding!
When will I get my order?
Orders are typically delivered within the following timeframes:
Domestic (within Canada): 2–4 business days
United States: 4–6 business days
International: 6–10 business days
Please note that these are estimated delivery times and may vary slightly depending on local postal services or customs delays. If you have any concerns about your shipment, feel free to reach out!
How much does shipping cost?
Our shipping rates are based on Standard Lettermail and are as follows:
Domestic (within Canada): $1.63
United States: $1.98
International: $4.12
Please note that these are flat rates and do not include tracking. If you need tracked shipping, feel free to contact us for a custom quote.
What are the best practices for applying your stickers?
What surfaces are best for applying stickers?
Stickers apply best to smooth, flat, and even surfaces. Mugs or bottles with the same circumference all the way around work great. If the surface curves, tapers, or has texture, it can cause bubbling or peeling.
How do I avoid bubbling when applying my sticker?
For best results, start applying the sticker from one side and slowly smooth it across as you go. This helps push out any air pockets and ensures an even, bubble-free application.
What layers should I remove before applying the sticker?
The only layer that should be removed is the release liner/backing paper (the sheet the sticker comes stuck to). The top of the sticker has a clear thermal laminate, this should stay on, as it protects the design and makes the sticker waterproof.
My sticker is peeling or bubbling, what should I do?
This usually happens if the surface isn’t completely smooth or if the sticker was placed down all at once. Try gently pressing out bubbles with a soft cloth or card. If you’re still having issues, feel free to reach out with a photo so we can help troubleshoot.
Can stickers be repositioned once applied?
Stickers are designed for one-time application. If removed after placing, they may lose stickiness or damage the laminate layer.
Where are your products manufactured?
Each piece is carefully handcrafted in my home studio, using quality materials and a deep love for the craft. From start to finish, every item is made with intention, care, and the kind of attention to detail only a small artisan studio can offer.